Support
Help with the Aptiway FlowDesk web and mobile apps.
The fastest way to reach us is by email. Include your organization name and, if it's a mobile issue, whether you're on iPhone or Android.
Email support@aptiway.comCommon questions
I can't sign in
FlowDesk accounts are created by your organization's administrator — there is no public sign-up. If you've forgotten your password or your account seems locked, ask your organization's FlowDesk administrator to reset it, or contact us and we'll help route the request.
Check-in isn't recording my location
The app only asks for location when you tap check-in, check-out, or start or end a break — it never runs in the background. If you declined the location permission, your check-in still records, just without a location attached.
iPhone: Settings → FlowDesk → Location → “While
Using the App”.
Android: Settings → Apps → FlowDesk → Permissions →
Location → “Allow only while using the app”.
I'm not getting notifications
Check that notifications are enabled for Aptiway FlowDesk in your phone's system settings, and that you're signed in with the same account the notification was sent to. If you recently reinstalled the app, open it once while signed in so it can re-register for notifications.
My payslip won't download
Payslips are fetched fresh each time you open one, so a slow or dropped connection is the most common cause. Try again on a stable connection; if it still fails, contact us with the pay period you're trying to reach.
Something in the app looks wrong or broken
Tell us what screen you were on, what you expected to happen, and what happened instead. A screenshot helps enormously — attach one to your email if you can.
Deleting your account or your data
FlowDesk accounts belong to the organization that issued them, so an account is closed by your organization's FlowDesk administrator. You can ask us to delete or export your personal data directly:
- Email support@aptiway.com from your work address, with “Data deletion” or “Data export” in the subject.
- Tell us your organization's name and the address your account uses.
We acknowledge within five working days and act within thirty. Records an employer is legally required to retain — payroll and statutory filings in particular — are kept for the period the law requires, and we will tell you which those are rather than delete them silently or refuse the whole request.
Signing out removes the session stored on that device, and uninstalling the app removes everything FlowDesk has stored on the phone. Neither deletes your records on the server, which is what a request above is for.
Data and privacy
For details on what FlowDesk collects and how it's used, see our Privacy Policy.